Frequently Asked Questions

  • 01

    Why isn’t our chocolate very dark?

    Chocolate is dark when it has been submitted to a chemical process of alkalinisation or excessive roasting. We attempt to preserve the aromatic qualities of each cocoa bean, with no chemical processing and with measured roasting. This gives us violet, reddish and brown tonalities.

  • 02

    Why isn’t our chocolate bitter?

    Chocolate shouldn’t be bitter, because it comes from a fruit that is submitted to a fermentation process that releases fruity, acidic and sour aromas. We want to preserve these original aromas with a process that doesn’t mask their flavour, with no added aromas (like vanilla) or excessive roasting.

  • 03

    Why is our chocolate so good?

    Because our chocolate is made with cocoa selected at origin, we sift the beans by hand, and we make the chocolate with sugar of organic origin and with lots of love!

  • 04

    What is cacao paper?

    We package our chocolate in cacao paper made from the shells of our cacao beans. The paper is hand-made at the Capellades Paper Mill Museum.

  • 05

    What countries do we ship to?

    SPAIN - Peninsula:

    - Standard (Home delivery in 3 to 4 working days): 10.50€ and free or orders <75€.

    - Express (Home delivery in 2 working days): 14.50€.


    SPAIN - Balearic Islands:

    -Standard (Home delivery in 2 to 4 working days): 10.50€.


    EUROPE:

    - Germany, Austria, Belgium, France, Holland, Italy, Luxemburg, Portugal: 15,00€ / Delivery in 2-4 working days.

    - Denmark, Slovakia, Slovenia, Estonia Finland, Ireland, Latvia, Lithuania, Poland, Czech Republic, Sweden: 20,00€ / Delivery in 4-5 working days.

    - Romania, Greece, Bulgaria, Croatia: 25,00€ / Delivery in 4-6 working days.

    - For shippings to the UK or Switzerland, kindly contact info@casacacaogirona.com.

  • 06

    How does the Pre-Order work?

    The purchase process is the same as always, the only difference is that an order shipping date must be selected (that is, the date on which the order will leave our workshop).

    Kindly note:

    - The date of receipt of the order at your home will depend on the shipping address and the chosen shipping method.

    - Products with different pre-order dates cannot be added to the cart. In this case, it will be necessary to place two separate orders.

    - Products available on the website can be added to a cart with a pre-order product. Simply, it must be taken into account that all the products in that cart will leave our workshop on the selected pre-order date.

    - The number of panettones for shipping outside of Spain is limited to 4 units.

Frequently Asked Questions

01

Why isn’t our chocolate very dark?

Chocolate is dark when it has been submitted to a chemical process of alkalinisation or excessive roasting. We attempt to preserve the aromatic qualities of each cocoa bean, with no chemical processing and with measured roasting. This gives us violet, reddish and brown tonalities.

02

Why isn’t our chocolate bitter?

Chocolate shouldn’t be bitter, because it comes from a fruit that is submitted to a fermentation process that releases fruity, acidic and sour aromas. We want to preserve these original aromas with a process that doesn’t mask their flavour, with no added aromas (like vanilla) or excessive roasting.

03

Why is our chocolate so good?

Because our chocolate is made with cocoa selected at origin, we sift the beans by hand, and we make the chocolate with sugar of organic origin and with lots of love!

04

What is cacao paper?

We package our chocolate in cacao paper made from the shells of our cacao beans. The paper is hand-made at the Capellades Paper Mill Museum.

05

What countries do we ship to?

SPAIN - Peninsula:

- Standard (Home delivery in 3 to 4 working days): 10.50€ and free or orders <75€.

- Express (Home delivery in 2 working days): 14.50€.


SPAIN - Balearic Islands:

-Standard (Home delivery in 2 to 4 working days): 10.50€.


EUROPE:

- Germany, Austria, Belgium, France, Holland, Italy, Luxemburg, Portugal: 15,00€ / Delivery in 2-4 working days.

- Denmark, Slovakia, Slovenia, Estonia Finland, Ireland, Latvia, Lithuania, Poland, Czech Republic, Sweden: 20,00€ / Delivery in 4-5 working days.

- Romania, Greece, Bulgaria, Croatia: 25,00€ / Delivery in 4-6 working days.

- For shippings to the UK or Switzerland, kindly contact info@casacacaogirona.com.

06

How does the Pre-Order work?

The purchase process is the same as always, the only difference is that an order shipping date must be selected (that is, the date on which the order will leave our workshop).

Kindly note:

- The date of receipt of the order at your home will depend on the shipping address and the chosen shipping method.

- Products with different pre-order dates cannot be added to the cart. In this case, it will be necessary to place two separate orders.

- Products available on the website can be added to a cart with a pre-order product. Simply, it must be taken into account that all the products in that cart will leave our workshop on the selected pre-order date.

- The number of panettones for shipping outside of Spain is limited to 4 units.

CART

There are no more items in your cart

Total: €0.00

Checkout

Spain Peninsula (refrigerated transportation) or Pick up in Girona Store.

+ INFO: FAQ