Frequently Asked Questions

  • 01

    Why isn’t our chocolate very dark?

    Chocolate is dark when it has been submitted to a chemical process of alkalinisation or excessive roasting. We attempt to preserve the aromatic qualities of each cocoa bean, with no chemical processing and with measured roasting. This gives us violet, reddish and brown tonalities.

  • 02

    Why isn’t our chocolate bitter?

    Chocolate shouldn’t be bitter, because it comes from a fruit that is submitted to a fermentation process that releases fruity, acidic and sour aromas. We want to preserve these original aromas with a process that doesn’t mask their flavour, with no added aromas (like vanilla) or excessive roasting.

  • 03

    Why is our chocolate so good?

    Because our chocolate is made with cocoa selected at origin, we sift the beans by hand, and we make the chocolate with sugar of organic origin and with lots of love!

  • 04

    What is cacao paper?

    We package our chocolate in cacao paper made from the shells of our cacao beans. The paper is hand-made at the Capellades Paper Mill Museum.

  • 05

    What countries do we ship to?

    SPAIN - Peninsula:

    - Economy (Delivery within 3 or 4 work days): 8,50€. Free shipping for purchases over 85€.

    - Express (Delivery within 2-3 work days): 13,50€.

    SPAIN - Balearic Islands:

    - Standard (Delivery within 3-4 work days): 12,50€.

    We do not ship to Canary Islands, Ceuta and Melilla. We apologize for the inconvenience.



    EUROPE: We ship from our online store to Germany, Austria, Belgium, Poland, France*, Holland, Italy*, Luxembourg and Portugal*. The shipping cost is 25,00€.

    *We only ship to mainland (not to the islands). We apologize for the inconvenience.


    If you want to make a shipment to another European country, you can contact us through:

    E-mail: info@casacacaogirona.com

  • 06

    How does the Pre-Order work?

    The purchase process is the same as always, the only difference is that a shipping date must be selected (that is, the date on which the order will leave our workshop).

    Kindly, note:

    - The reception of the order will depend on the shipping address and the chosen shipping method.

    - Products with different pre-order dates cannot be added into the same cart. In this case, it will be necessary to place two separate orders.

    - Products available on the website can be added to a cart with a pre-order product. Simply, it must be taken into account that all the products in that cart will leave our workshop on the selected pre-order date.

    - The maximum number of panettones that can be included in a cart is limited to 4 units.

  • 07

    How does the purchase of a Tour on our website work?

    Our Tours are experiences to discover how we craft our chocolate. The purchasing process is simple and similar to the usual; the only difference is that must select the type of ticket you want (adult and/or child). After making the purchase, you will receive a confirmation email with all the necessary details to manage your reservation.

    - It is important to note that Tours are considered unique experiences and cannot be added to the cart along with other products from the website. In this case, it will be necessary to place two separate orders.

    - It is essential to pre-book the tour for a specific date and time. Having a confirmation of tour purchase does not grant access unless it has been pre-scheduled for a specific date and time. Valid for 4 months from the date of purchase.

Frequently Asked Questions

01

Why isn’t our chocolate very dark?

Chocolate is dark when it has been submitted to a chemical process of alkalinisation or excessive roasting. We attempt to preserve the aromatic qualities of each cocoa bean, with no chemical processing and with measured roasting. This gives us violet, reddish and brown tonalities.

02

Why isn’t our chocolate bitter?

Chocolate shouldn’t be bitter, because it comes from a fruit that is submitted to a fermentation process that releases fruity, acidic and sour aromas. We want to preserve these original aromas with a process that doesn’t mask their flavour, with no added aromas (like vanilla) or excessive roasting.

03

Why is our chocolate so good?

Because our chocolate is made with cocoa selected at origin, we sift the beans by hand, and we make the chocolate with sugar of organic origin and with lots of love!

04

What is cacao paper?

We package our chocolate in cacao paper made from the shells of our cacao beans. The paper is hand-made at the Capellades Paper Mill Museum.

05

What countries do we ship to?

SPAIN - Peninsula:

- Economy (Delivery within 3 or 4 work days): 8,50€. Free shipping for purchases over 85€.

- Express (Delivery within 2-3 work days): 13,50€.

SPAIN - Balearic Islands:

- Standard (Delivery within 3-4 work days): 12,50€.

We do not ship to Canary Islands, Ceuta and Melilla. We apologize for the inconvenience.



EUROPE: We ship from our online store to Germany, Austria, Belgium, Poland, France*, Holland, Italy*, Luxembourg and Portugal*. The shipping cost is 25,00€.

*We only ship to mainland (not to the islands). We apologize for the inconvenience.


If you want to make a shipment to another European country, you can contact us through:

E-mail: info@casacacaogirona.com

06

How does the Pre-Order work?

The purchase process is the same as always, the only difference is that a shipping date must be selected (that is, the date on which the order will leave our workshop).

Kindly, note:

- The reception of the order will depend on the shipping address and the chosen shipping method.

- Products with different pre-order dates cannot be added into the same cart. In this case, it will be necessary to place two separate orders.

- Products available on the website can be added to a cart with a pre-order product. Simply, it must be taken into account that all the products in that cart will leave our workshop on the selected pre-order date.

- The maximum number of panettones that can be included in a cart is limited to 4 units.

07

How does the purchase of a Tour on our website work?

Our Tours are experiences to discover how we craft our chocolate. The purchasing process is simple and similar to the usual; the only difference is that must select the type of ticket you want (adult and/or child). After making the purchase, you will receive a confirmation email with all the necessary details to manage your reservation.

- It is important to note that Tours are considered unique experiences and cannot be added to the cart along with other products from the website. In this case, it will be necessary to place two separate orders.

- It is essential to pre-book the tour for a specific date and time. Having a confirmation of tour purchase does not grant access unless it has been pre-scheduled for a specific date and time. Valid for 4 months from the date of purchase.

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Welcome to Celler Can Roca | We ship within Spain and Europe*

+ INFO: FAQ